Terms of service

Who you are contracting with

These terms cover e-bike and equipment rental from Experience Kranjska Gora at the address shown in the footer of this site. By reserving a bike you accept them.

Reservations

A reservation holds a specific model and frame size for a specific date and time slot. It costs nothing and requires no card.

We ask for the height of every rider so the bikes can be set up before you arrive. A reservation made without accurate heights may have to be adjusted at the counter.

A reservation is confirmed when you receive the confirmation email, not when you press the button.

Payment

You pay at the shop when you collect the bike, by card or in cash. Prices are per bike per slot and are shown on the rental page.

A half-day is four hours. A full day runs to the shop's closing time on that date. Returning substantially late may be charged at the half-day rate.

Changes and cancellation

Change or cancel free of charge by replying to your confirmation email or calling the shop.

Because nothing is charged up front there is no cancellation fee. If you neither arrive nor tell us, we may decline reservations from you in peak weeks.

The bikes

Bikes are handed over charged, checked, and with a helmet and lock included at no extra cost.

Check the bike before you leave. Tell us at the counter if anything is not as it should be — once you ride away, the bike is in your care.

While you have the bike

You must be able to ride safely and must follow Slovenian road law. Helmets are compulsory for riders under eighteen and are provided for everyone.

Do not leave a bike unlocked. Do not carry a passenger unless you rented a child seat or trailer for that purpose. Do not take a bike onto terrain it is not built for — the e-city bikes are not for the Tamar gravel.

Damage, loss and theft

Normal wear is ours. Damage beyond it, and the loss or theft of a bike or battery, is charged at the cost of repair or replacement.

A bike left unlocked and stolen is not covered.

Liability

Cycling in the mountains carries risk and you ride at your own responsibility.

We are liable for damage caused by our own fault, including handing over a bike that is not roadworthy. Nothing in these terms limits liability that cannot be limited under Slovenian law, including for death or personal injury caused by negligence.

If something goes wrong

Call the shop first — most problems on the trail are solved fastest that way. Written complaints go to the email address in the footer and we will respond within eight days.

Governing law

These terms are governed by Slovenian law and disputes fall to the competent court in Slovenia.

Consumers resident in the EU may also use the European Commission's online dispute resolution platform.