Privacy & cookie policy

Who is responsible for your data

Experience Kranjska Gora, at the address shown in the footer of this site, is the controller of the personal data described below.

You can reach us using the email address and phone number in that same footer.

What we collect

A reservation collects only what is needed to hold a bike and hand it over:

• Your name, email address and phone number.
• The height of each rider, so that a frame can be matched before you arrive.
• The date, time slot, bikes and add-ons you selected.
• If you subscribe to the newsletter, your email address and the date you gave consent.

Why we collect it

To hold your reservation and prepare the equipment. To send you the confirmation and the briefing email twenty-four hours before your slot. To contact you if a bike, the weather or the shop's hours change.

We do not sell your data and we do not use it to build advertising profiles.

Legal basis

Processing your reservation details is necessary to perform the rental contract you entered into (Article 6(1)(b) GDPR).

The newsletter is sent on the basis of your consent (Article 6(1)(a)), which you may withdraw at any time using the unsubscribe link in every email.

Keeping the records required by Slovenian tax and accounting law is a legal obligation (Article 6(1)(c)).

Who else sees it

Our hosting and email providers process data on our behalf under written agreements and may not use it for their own purposes.

We disclose data to public authorities only where the law requires it. Nothing is transferred outside the European Economic Area.

How long we keep it

Reservation records are kept for as long as Slovenian accounting law requires and are then deleted.

Newsletter subscriptions are kept until you unsubscribe. Usage statistics are aggregated and retain no individual record.

Your rights

Under the GDPR you have the following rights over your personal data:

• Ask for a copy of the data we hold about you.
• Have inaccurate data corrected.
• Ask for your data to be deleted, where no legal obligation requires us to keep it.
• Object to processing, or ask us to restrict it.
• Receive your data in a portable, machine-readable format.
• Withdraw consent to marketing at any time.

Cookies

This site sets no advertising or tracking cookies.

Any cookie it does set is functional — remembering your language choice, for example — and carries no identifier that could be used to profile you.

Contacting us

For any request about your data — a copy, a correction, a deletion — write to the email address in the footer of this site. We will respond within one month.

If you are not satisfied with our response you may complain to the Slovenian Information Commissioner (Informacijski pooblaščenec), Dunajska cesta 22, 1000 Ljubljana.